Terms of service

Terms & Conditions

Last updated: 28th February 2026

Please read these Terms & Conditions (“Terms”) carefully before using this website www.upperstitch.com and before placing an order with Upper Stitch Limited.

By accessing or using the website and placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the site or place an order.

1. About Us

Upper Stitch Limited
Company number: 16824714
Registered Office: 24–26 Regent Place, Birmingham, England, B1 3NJ
Email: Info@Upperstitch.com

Upper Stitch Limited is a private limited company registered in England and Wales.

2. Definitions

In these Terms:

  • “We/Us/Our” means Upper Stitch Limited.

  • “You/Your” means the customer using the website or purchasing goods.

  • “Goods” refers to any product sold through www.upperstitch.com.

  • “Personalised Goods” means items customised by you (e.g., text, initials, logos).

3. Ordering & Contract Formation

Your order constitutes an offer to purchase goods according to these Terms.

Orders are accepted and a contract is formed when we dispatch the goods to you. Until dispatch, we reserve the right to refuse or cancel any order for reasons including pricing errors, suspected fraud, or stock issues.

4. Price and Payment

Prices are as quoted on the website at the time of order and include VAT where applicable.

Payment must be made in full before dispatch. All transactions are processed securely via our chosen payment provider.

5. Goods and Description

We aim to accurately describe all garments and products, including images, sizing, and materials.

Due to the nature of personalised and manufactured goods, slight variations may occur.

Colour appearance may vary depending on screen settings.

6. Personalised and Made-to-Order Items

When ordering Personalised Goods, you confirm that all details (such as spelling, text, date, size, and formatting) have been entered correctly.

Under UK law (Consumer Contracts Regulations 2013), personalised and made-to-order goods are exempt from the right to cancel and may not be returned unless they are faulty or not as described. Please ensure all details are correct before ordering, as production will reflect your instructions exactly.

7. Delivery

Delivery times provided on the site are estimates and not guaranteed.

Delivery may be affected by production schedules, personalisation, courier services, and external factors beyond our control.

Risk of loss and title to the goods pass to you once the product is delivered to the delivery address provided at checkout.

8. Cancellation and Returns

Ready-Made, Non-Personalised Items

You have the legal right to cancel your order within 14 days of receiving non-personalised ready-made goods under the Consumer Contracts Regulations 2013.

To cancel, you must notify us within 14 days of delivery and return the goods within a further 14 days in unused condition.

Personalised & Made-to-Order Items

Personalised and made-to-order items cannot be cancelled or returned unless they are faulty or incorrect.

Faulty or Incorrect Goods

If any goods are faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under UK consumer law. Please refer to our Returns Policy for full details.

9. Refunds

Refunds, where applicable, will be made to the original method of payment within 14 days of receipt of returned goods (for cancellations) or confirmation of fault.

Original delivery charges will be refunded only where required by law.

10. Intellectual Property

All intellectual property rights in the website and its content, graphics, logos, and product designs, are owned by or licensed to Upper Stitch Limited.

You may not reproduce, distribute, or use any content from this site without our prior written consent.

11. Limitation of Liability

Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any other liability which cannot be excluded under UK law

Other than as required by law, Upper Stitch Limited’s total liability for any claim shall not exceed the value of the goods you purchased.

12. Privacy

Your personal information will be processed in accordance with our Privacy Policy, which forms part of these Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. You agree that any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.