Shipping policy

Shipping Policy

Last updated: [Insert Date]

Please read the full details below.

Orders are processed Monday to Friday (excluding UK bank holidays).

Ready-Made Items
Orders are typically dispatched within 1–3 working days.

Personalised & Made-to-Order Items
Orders are typically dispatched within 2–3 working days, depending on the level of customisation.

During busy periods, processing times may be extended slightly. If there are any significant delays, we will contact you.

We use Royal Mail tracked services for all UK orders.

UK Standard Delivery
Royal Mail Tracked 48 (estimated delivery 2–3 working days after dispatch)

UK Express Delivery
Royal Mail Tracked 24 (estimated delivery 1 working day after dispatch)

Delivery timeframes begin once your order has been dispatched.

Please note that delivery estimates are provided by Royal Mail and are not guaranteed.

Tracking is provided for all orders.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and tracking link.

Shipping costs are calculated at checkout based on the selected delivery option.

It is the customer’s responsibility to ensure that the delivery address entered at checkout is accurate.

We cannot be held responsible for delays or non-delivery caused by incorrect address information.

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the packaging and item.

If your parcel is significantly delayed or appears lost, please contact us and we will liaise with Royal Mail on your behalf.

Upper Stitch Limited
24–26 Regent Place
Birmingham
England
B1 3NJ
Company No: 16824714