FAQ

Frequently Asked Questions

Ordering & Personalisation

1. Do you offer personalised items?

Yes. Many of our products can be personalised with names, initials, logos, or custom text. Personalisation options will be shown on the product page where available.

2. How do I provide my personalisation details?

You can enter your personalisation details in the box provided on the product page before adding the item to your basket. Please double-check spelling and formatting, as items will be produced exactly as submitted.

3. Can I see a proof before my personalised item is made?

If you require a design proof, please contact us before placing your order. Proofs may extend production time slightly.

4. Can I change or cancel my personalised order?

Because personalised items are made specifically for you, changes or cancellations are only possible within a short window after placing your order - you can always change or cancel within an hour. Please contact us as soon as possible.

Delivery

5. How long will my order take to arrive?

  • Ready-made items: Typically dispatched within 1–3 working days

  • Personalised items: Usually dispatched within 2–3 working days

Delivery times may vary during busy periods.

6. Do you offer UK and international shipping?

Yes. We ship across the UK and internationally. Shipping options and costs are calculated at checkout.

7. Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive tracking details via email (where applicable).

Sizing

8. How do I choose the correct size?

We provide detailed size guides for our garments.

You can download our size guides here:

Bad Bunny Graphic Tee – Reggaeton Music Fan Unisex ShirtMotherhood Tour Hoodie – Mama's Task List, Mother's Day GiftGet In Loser We’re Going to the Cottage Sweatshirt | Heated Rivalry Fan Inspired Jumper

 

Bad Bunny Graphic Tee – Reggaeton Music Fan Unisex ShirtFunny Introvert Tie Dye Hoodie – Sarcastic Statement Print

If you are unsure, we recommend comparing measurements with a similar garment you already own.

9. What if I order the wrong size?

If the item is non-personalised, you may return it in line with our returns policy (see below).
Personalised items cannot be returned unless faulty.

Returns & Exchanges

10. Can I return a personalised item?

Due to the custom nature of personalised products, we cannot accept returns unless the item is faulty or incorrect.

11. Can I return a ready-made (non-personalised) item?

Yes. Non-personalised items can be returned within 14 days of receipt, provided they are unused and in original condition. Please contact us before returning any items and returns are at buyers cost.

12. What should I do if my item is faulty or incorrect?

Please contact us within 48 hours of receiving your order with photographs and your order number. We will resolve the issue promptly.

Product Care

13. How should I wash my garment?

Care instructions are included on the garment label. To preserve personalisation, we recommend washing inside out at 30°C and avoiding tumble drying unless stated otherwise.

General

14. How can I contact Upper Stitch Limited?

You can contact us via the contact form on our website or by email. We aim to respond within 1–2 working days.